Shipping policy

Shipping Policy
Killer Products (www.killerproducts.shop)

Effective Date: 23/02/2025

At Killer Products, we are committed to providing our customers with a seamless shopping experience, including efficient and reliable shipping. Please read our shipping policy carefully to understand how we process and deliver your orders.

Order Processing & Handling Time

  • All orders are processed within 1-5 business days (Monday–Friday, excluding holidays). Processing times may vary depending on order volume and supplier fulfilment times.
  • Once your order has been processed, you will receive an email confirmation with tracking details.

Shipping Methods & Delivery Time

We work with multiple suppliers worldwide, and shipping times may vary based on the supplier's location and destination country. Estimated delivery times are as follows:

Shipping Region Estimated Delivery Time
United States 7-10 business days
Canada 7-10 business days
United Kingdom 7-10 business days
Australia 7-10 business days
Europe 10-30 business days
Rest of the World 10-40 business days

Note: These are estimated shipping times. Actual delivery times may vary due to factors beyond our control, such as customs processing, local courier delays, or high-demand periods (e.g., holidays and peak shopping seasons).

Shipping Costs

  • We offer free shipping on all items unless otherwise stated at checkout.
  • Some products may include expedited or express shipping options at an additional cost, which will be calculated at checkout.

 

Order Tracking

  • Once your order is shipped, a tracking number will be sent to your email.
  • Tracking updates may take 3-7 business days to become available, depending on the supplier.
  • If your tracking information has not been updated after 10 business days, please contact our customer support team at hello@killerproducts.shop.

Customs, Duties & Taxes

  • Killer Products is not responsible for any customs fees, duties, tariff's or import taxes that may apply in your country.
  • Customers are responsible for checking with their local customs office regarding applicable charges before placing an order.
  • If an order is refused due to unpaid duties or taxes, a refund may not be possible.

Lost or Delayed Packages

  • If your order is delayed beyond the estimated delivery time, please contact us, and we will do our best to assist you.
  • Killer Products is not responsible for lost or stolen packages once marked as delivered by the courier. We recommend checking with your local post office or neighbours if you have not received your package.

 

Incorrect Address & Undeliverable Packages

  • Customers are responsible for providing the correct shipping address. If an incorrect address is provided and the package is returned to us, additional shipping fees may apply for reshipment.
  • If an order is undeliverable due to an incorrect address and returned to the supplier, a partial refund (excluding shipping costs) may be provided at our discretion in accordance with our refund policy.

 

Order Modifications & Cancellations

  • Orders can only be modified or cancelled within 12 hours of placing the order unless the order has been fulfilled.
  • Once an order has been processed and fulfilled, it cannot be changed or cancelled.
  • If you need to make changes, please contact our support team as soon as possible at hello@killerproducts.shop

 

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 24 hours of delivery with photos of the product and packaging.
  • We will review your request and offer a replacement or refund where applicable.

 

Returns & Refunds

For information on returns and refunds, please refer to our Refund & Return Policy 

Contact Us

If you have any questions about our shipping policy, feel free to contact us at:

Thank you for shopping with Killer Products! We appreciate your business and are committed to ensuring a smooth shopping experience.