Refund policy

Killer Products - Refund & Return Policy
Effective Date: 23/02/2025

At Killer Products, customer satisfaction is our top priority. We strive to provide high-quality products and an excellent shopping experience. If you're not completely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns & Refunds

To qualify for a return or refund, please ensure that:

  • The request is made within 30 days of receiving the item.
  • The item is unused, undamaged, and in its original packaging.
  • Proof of purchase (order number, receipt) is provided.
  • A 10% restocking fee will be applied for all returns

We do not accept returns or refunds for:

  • Items purchased on final sale or clearance.
  • Personalized or custom-made items.
  • Digital/downloadable products.

All refunds are processed as store credit unless the item is damaged, defective or incorrect as per section 2 below.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our support team within 24 hours of delivery with:

  • A clear photo of the item and packaging.
  • A description of the issue.
  • Your order number.

Upon verification, we will offer a replacement or full refund, including shipping costs if applicable.

3. Refund Process

If your return is approved, refunds will be processed to your original payment method within 5-10 business days. If you haven’t received a refund after this period, check with your bank or payment provider, as processing times may vary.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged.
  • We recommend using a trackable shipping method to ensure safe delivery.
  • If the return is approved, we will provide you with the correct return address. 
  • Do not send items back to the manufacturer or the address on the package.

 

5. Order Cancellations & Modifications

  • Orders can only be cancelled or modified within 12 hours of purchase. Once an order is processed or fulfilled, we cannot make changes.
  • If the order has already been shipped, you must follow our return process after receiving the item.

 

6. Late or Missing Orders

If your order hasn’t arrived within the estimated delivery time, please check your tracking details first. If the issue persists, contact our support team, and we will assist you.

7. Contact Us

For any refund or return inquiries, please contact our customer support team at:

We aim to respond to all inquiries within 24-48 hours.

By shopping at Killer Products, you agree to our Terms and Conditions. We appreciate your understanding and support!